• Answers telephone calls in a timely fashion and directs calls to appropriate personnel or overhead pages when necessary.
• Orders supplies.
• Takes messages for staff when necessary and places in mailbox or voicemail.
• Directs and provides assistance to visitors as needed and ensures all visitors sign/screen -in.
• Monitors entrance doors, including remote Rehab door, to ensure facility security.
• Monitors safety measures in lobby to ensure reside
• Composes, types and sends condolence letters to families.
• Prepares staff anniversary letters for HR
• Prints/types daily packets, chronicles and dailies for Activities Dept.
• Prints orientation packets for HR.
• Sorts/distributes incoming faxes.
• Schedules quarterly care conference meetings for skilled residents and rehab patients.
• Notifies state Ombudsman of hospitalizations.
• Creates/Maintains the morning meeting excel spreadsheet.
• Updates daily census.
• Maintains resident sign in/out book, uploads sheets.
• Maintains the pet registration book
• Places Amazon orders for staff.
• Organizes & distributes mail daily for staff and residents.
• Creates staffing schedules for reception desk to ensure coverage.
• Calls alarm codes from fire panel
• Completes monthly beneficiary notices
• Maintains the front desk area and keeps it organized
• Complies with Lions Gate’s Corporate Compliance Program.
• Responds to emergency situations using established protocol.
• Assumes all other responsibilities as designated by supervisor.

• High School Diploma or equivalent. 
• Minimum 1 year experience working in a receptionist role.
• Ability to interact well with the public. 
• Good phone skills and etiquette.
• Ability to communicate effectively in English, both verbally and in writing.
• Savvy in publisher and excel.

• Adheres to dress code, appearance is neat and clean.
• Completes mandatory annual education requirements (Corporate Compliance, HIPAA, In-service, etc.).
• Maintains and ensures compliance with current regulatory requirements, including all state, federal and regulations including OSHA safety protocol and standards.
• Maintains and ensures resident confidentiality at all times.
• Reports to work on time and as scheduled.
• Wears identification while on duty.
• Attends departmental in-services as required.
• Works at maintaining a good rapport and a cooperative working relationship with departments and staff.
• Represents the organization in a positive and professional manner.
• Resolves personnel concerns at the departmental level, utilizing the grievance process as required.
• Ensures compliance with policies and procedures regarding department operations, privacy, fire, and safety and infection control.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the philosophy of the Home.
• Keeps work area neat, clean and orderly.

Please send resumes to: Krysty Valente KValente@emersongroupinc.com