3+ Month assignment in a Customer Service Representative role needed for this established International Manufacturing Firm in Burlington County 

$20-$22./hr
Fully Remote but must live in the South New Jersey Area
Hours: 8:30-4:30pm, (30 unpaid lunch)

3+ years of customer service experience Strong data and order-entry skills

• Take 40-50 Inbound calls a day. Business to Business
• Clear verbal communication and proficient writing skills
• Customer-centric attitude: Patience, empathy, and a genuine desire to assist Problem-solving skills: Ability to handle customer inquiries and resolve issues effectively with a continuous improvement mindset
• Time management: Multi-task, prioritize and manage workload efficiently
• Strong computer skills (e.g., Microsoft Office) and familiarity with phone applications Ability to collaborate, adapt and respond to different personalities in a professional manner
• Experience with SAP or similar ERP systems, and/or CRM softwares a plus
• Collaborate with fellow CSRs, Sales (incl. third-party agents), and cross-functional teams to provide a premium customer experience
• Maintain a professional, friendly manner at all times
• Actively participate in the company's revenue growth by upselling and product consulting
• Provide backup and support for other regions/channels
• Perform other duties, as directed by Customer Service Manager

Working Conditions:

• Full time remote; general office conditions required

Duties and Responsibilities:

• Provide a premium experience through all customer interactions:

Order Entry: Receive and process customer orders accurately and efficiently; verify product availability, pricing, and shipping details; collaborate with sales, finance, and logistics to fulfill orders promptly

Phone Communication: Answer incoming calls promptly and professionally;
listen attentively to customer concerns, inquiries, and requests; provide accurate information about products, services, and order status

Email Management: Monitor and manage the general customer service inbox as well as own inbox; respond to emails promptly, addressing questions, concerns, and feedback; maintain a courteous and helpful tone in written communication

Please send resumes to Sue Whelan at: SWhelan@emersongroupinc.com