After 21 years of focusing primarily on outbound call center work, South Jersey-based VSA Prospecting is now offering full-time and part-time inbound services among its slate of customized programs.

"For 21 years, we have been 99 percent outbound," says VSA CEO and Founder Valerie Schlitt. "Now we have the capabilities to handle both inbound and outbound for any client who needs either service or both. I see this as a tremendous growth opportunity for the company."

VSA launched a major new inbound project last month, providing a client with a 24/7 tier 1 help desk to field questions from healthcare facilities. VSA hired a dedicated team for the program; the reps are highly trained, fully compliant with HIPAA and other stringent industry regulations, and available to take calls around the clock. VSA has a service level agreement with this client that requires 100% of calls are answered by a live person within a stated time.

Previously, the majority of VSA's inbound work has been handled by its Philadelphia office, which focuses exclusively on taking calls for the city's main transportation company.

VSA has occasionally provided other inbound services on an as-needed basis, recently developing customized programs for a pair of multi-year clients. And inbound is already an element of all of the company's outbound lead generation campaigns, with clients assigned a specific phone number so that any callbacks from prospects are handled directly by one of the reps working on that program.

But the new project marks a turning point for VSA, in that a full range of inbound services are now available for any client that requires them.

The inbound expansion has been overseen by VSA Manager of Operations Joan Morisset and Associate Technology Manager Christopher Battles, who moved over from the company's Philadelphia office to assist with the launch of the new program.

"Together, Joan and Chris bring decades of inbound experience from their prior roles, and both of them are able to leverage their skillsets and knowledge to address any needs our clients might have," Ms. Schlitt says. "The two of them, along with a lot of other people, worked extremely hard to make this happen."

The inbound leadership team also includes Client Success Manager Amy Stevens, Quality Assurance & Training Specialist Caitlin Tucker-Melvin, and Director of Shared Services Kevin Schroeder. But multiple other people within VSA have been heavily involved with the implementation of the new services.

"We're always looking for new ways to help our clients, so to now be able to provide this level of service alongside our other programs is very exciting," Ms. Schlitt says. "Rising above every challenge and forging new roads is one of our core values, and that's exactly what we've done. I can't wait to see the new ways this allows us to help our clients grow their business."

For more information about VSA, Inc. please visit https://www.vsaprospecting.com/

VSA is a premier telesales and customer service firm founded in 2001 that supports companies with outsourced B2B lead generation and inbound customer service programs. Becoming an extension of its clients' sales, marketing, and customer service teams, VSA helps achieve sales growth targets and service goals with high-end, complex products and services and multi-step prospecting approaches, regardless of the industry. The company has more than 200 employees in offices in New Jersey and Philadelphia, counts several Fortune 500 firms as clients, and partners with some of the country's leading B2B marketing agencies.